Privacy policy
Last updated November 4, 2026.
Revival Physio respects your privacy. This policy explains what personal information we collect, why, and how we protect it. It covers this website and the care we provide at 28 Industrial St, Unit 109, East York, ON M4G 1Y9.
Information we collect
- When you book. Appointments are booked through Jane App, a Canadian clinic management platform. The information you enter there (such as your name, contact details, date of birth and insurance details) is handled under Jane’s own privacy and security practices as well as this policy.
- When you receive care. We keep clinical records as required by the College of Physiotherapists of Ontario and Ontario’s Personal Health Information Protection Act (PHIPA).
- When you contact us. If you email or call, we keep your message so we can reply.
- When you browse this website. We may use privacy-friendly analytics to understand how the site is used, such as which pages are visited and which buttons are clicked. This information is aggregated and is not used to identify you.
How we use it
We use your information to schedule and provide care, communicate with you, issue receipts for your insurance, meet our legal and professional obligations, and improve our website. We do not sell your personal information.
Sharing
We share personal health information only with your consent or where permitted or required by law, for example with your insurer at your request, or with another health care provider involved in your care.
Third-party links
This site links to other websites, including Jane App, Google Maps and PostuLift. Those sites have their own privacy policies.
Storage and security
We use reasonable physical, administrative and technical safeguards to protect your information, and keep clinical records for the period required by our regulatory college.
Your rights
You can ask to see or correct the personal information we hold about you, or withdraw consent where applicable. Email ellie@revivalphysio.ca or call 437-990-3250. If you have a concern we can’t resolve, you can contact the Information and Privacy Commissioner of Ontario.